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Terms and conditions

Acceptance of Terms and Conditions

The following terms and conditions govern your purchase on and your contractual relationship with ZDKK SA. By placing an order, you confirm that you have read and accepted all the following points without reservation and that you are at least 18 years of age.

1.     Prices

All prices are quoted in CHF (Swiss francs) and always include 7.7% VAT. The price invoiced to the customer is the price indicated on the order confirmation.

2.     Methods of payment

Credit cards:  Visa, VPay, Visa Debit,  MasterCard, Masterca Vpay, Mastercard Debit,  American Express, Diners Club

Data transfer and transaction validation are processed via the Six Payment Service platform and "3D-Secure" security standards are applied. At the customer's discretion, ZDKK SA will be displayed as the beneficiary on the credit card statement.

Post Finance: Postcard and E-Finance

A secure and free payment system. The amount is debited directly from the postal account. At the customer's discretion, ZDKK AG will be displayed as the beneficiary on the account statement.


PayPal is the easy and safe way to pay with just an e-mail and password, without having to enter your card number or other personal data. The following payment method strictly protects personal data. At the customer's discretion, ZDKK SA will be displayed as beneficiary on the PayPal statement.


A free and secure Swiss payment application. The amount is debited directly from your postal or bank account. At the customer's discretion, the credit card statement shows ZDKK AG as the beneficiary.

Bank transfer with : SOFORT

Instant bank transfer. Simple and direct payment.

Pay your purchase directly after completing your order with your online bank details - simply secure, simply easy.

Your bank statement will show ZDKK AG as the beneficiary.

Paying by Invoice: PowerPay

In partnership with PowerPay™ MF Group, you can pay your purchase by invoice, easily and securely. After receipt of the purchased products, Powerpay will send you an invoice with a 30-day payment period. If you choose to pay by invoice, for security reasons the billing and delivery addresses must be identical, and you must be 18 years of age or over. Powerpay MF Group reserves the right to check your creditworthiness against the database of the company CRIF AG in Zurich. By opting for payment by invoice, the customer accepts the terms and conditions of PowerPay MF Group in addition to these General Terms and Conditions.

3.     Shipping & Delivery

All our parcels are shipped free of charge in (Switzerland and Liechtenstein), parcels are processed from Monday to Friday (except national and cantonal holidays), as soon as the product is shipped from our warehouse, you will be notified by email to the address registered in your customer account, this email contains information for tracking your parcel, and a direct link to our service provider. 

Products available in our warehouse in Switzerland are shipped within 24-48 hours. 

Products that are available in our Duty-free warehouses shipped within 3-5 working days. 

Shipments to the rest of Europe are generally dispatched within 2-7 working days. 

Shipments are processed by our transport partner Swiss Post and then dispatched as PostPac Priority. 

The customer can request the "registered mail" option (delivery against recipient's signature) at no extra cost. Any transport damage (e.g., damaged packaging) must be reported to the postal service carrier immediately upon receipt. 

For unclaimed parcels and for items returned due to an address error, we reserve the right to charge a processing fee of CHF 25.- to cover shipping, return and administration costs. 

We are only responsible for parcels until they are handed over to our parcel processing partner.

Orders of less than CHF 25.- are subject to a surcharge of CHF 5.90 (small order surcharge).

4.     Return

With our Easy Return Option, you can examine your chosen products at your leisure and return them within 14 days of receipt by first completing the mandatory return form. We will reply within 48 hours, providing you with instructions for the return. The products must be returned in perfect condition, in their original, undamaged packaging and in a suitable transport box. No returns will be processed if the return form has not been completed within 14 days of receipt of the order.

For scrupulous hygiene regulations, we seal some products with transparent film.

The right of return applies exclusively to products in the lingerie and fashion categories.

The following are excluded from the right of return: catsuits, bodies, tights, thongs, etc…

5. Warranty

Electrical or electronic products have a two-year warranty.

Lingerie and fashion items will be replaced if they have defects.

6.     Method of Refund

The full amount of an accepted return will be credited to your Customer Account as a credit (Voucher) valid for one year, for your next purchase, and automatically deducted on the Check-Out page once you have logged in.

If you wish to be reimbursed on: PayPal account, Credit Card, Post finance, Twint or Invoice, please specify this when completing the Return form. In this case a fixed administrative fee of CHF 15.- will be deducted from the refund.

Refunds and Credit Notes of Returns are processed within 14 days of receipt of the returned products.

Only the value of the returned products will be refunded, and not any other extra services purchased, such as: express shipping, payment on invoices, gift wrapping, etc.

If the return is rejected for reasons for which is not responsible (damaged product or packaging, open sealed package, expired return period, etc.), the product remains at the customer's disposal and the customer will be charged the corresponding cost of (CHF 15.-) for the return. The product remains at the customer's disposal for 30 days, after which time it will be donated to charity.

7.     Privacy and Confidentiality

All our deliveries are 100% discreet. To ensure privacy, the products are sent in neutral outer packaging, without any reference to the product(s) contained, and with ZDKK SA Lugano as the sender. 

We fully comply with the provisions of the Swiss Federal Data Protection Act. We pay attention to the fact that data security and confidentiality are a priority in your online purchases. For this reason, all transmissions of personal information (address, customer number, orders, etc.) are always encrypted using Comodo SSL technology. Your data is therefore 100% always protected against unauthorized access. All information provided by the Customer is treated with absolute confidentiality and shall never, under any circumstances, be transferred or disclosed to third parties.  Moreover, the Customer may at any time request the irreversible modification or deletion of his or her personal data.

8.     Liability

These 'Terms of Use' set out our obligations and responsibilities. We are not bound by any other warranty, condition, or provision except those expressly set out in these Terms and Conditions. The value of our liability for any breach of contract (including negligence) may not in any event exceed the amount of the products purchased and paid for by the Customer. ZDKK SA cannot be held liable for any loss, damage, or delay in the fulfilment of its obligations when such events are caused by unforeseen and external circumstances.

9.     Conclusions

By confirming the order, the purchaser declares that he has accepted the terms and conditions of sale and that he is at least 18 years old. For anything not expressly contemplated in this text, express reference is made to the Swiss Code of Obligations, and in the event of a dispute, the Court of Lugano (Switzerland) shall have jurisdiction.

10. Contact


Via Delle Scuole 1

6900 Lugano

Vat: 112.259.309

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