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frequently asked questions.

We work exclusively with Swiss Post for the processing of shipments in the national and international territory. Our packages are packaged anonymously in neutral packaging. The sender appears on behalf of ZDKK AG.

Under certain conditions, we may use another carrier without prior notice.

Products that are available in our warehouse in Switzerland are shipped within 24-48 hours. 

Products that are available in our Duty-free warehouses shipped within 3-5 working days. 

Shipments to the rest of Europe are generally dispatched within 2-7 working days. 

Shipments are processed by our transport partner Swiss Post and then shipped as Post Pac Priority.

Yes, under certain conditions, that your country accepts packages from Switzerland, that the destination country has no trade restrictions with Switzerland. For European orders, a fixed shipping rate is established. For countries outside of Europe, please contact us for a shipping quote. ([email protected])

Packages sent by Swiss Post are guaranteed. In the event that your parcel is lost or damaged in transit. In this case, you must go to a post office and fill out the appropriate forms. We are not responsible for the package as soon as it is handed over to the post office for processing.

The payment methods accepted on our site are indicated during the "checkout" process.

We offer payment by invoice through the company PowerPay. In this case, PowerPay is fully responsible for handling the invoice, we have no way of answering questions about payment by invoice. If you have any questions, please contact PowerPay directly.

https://terms.mfgroup.ch/agbfiles/Powerpay_Checkout_en.pdf

You can also pay on our website, by credit card (VISA / VPAY / MASTERCARD / AMERICAN EXPRESS / DINERS CLUB) or even via the TWINT mobile payment system. We also accept payments via the secure payment gateway PayPal.

We reserve the right to restrict payment methods during customer account verification.

The PowerPay company sends out invoices in the middle of the month, with the option of paying in three convenient instalments.

Yes, our site is hosted on a state-of-the-art server, which is constantly updated and equipped with the necessary firewalls for its security. Our site also has an SSL certificate, to protect the connection with our customers. Payment security is provided by the payment processor of your choice.

You can place an order in a few clicks on our website, which is very intuitive and easy to use. Just choose the product you want, add it to your shopping cart, and go to the checkout. Enter the information requested by the system, do not omit any important information. After that, validate your order using the desired payment method.

Yes, to optimize our customers' comfort in processing and dispatching their orders, it is mandatory to create a free account to purchase products on our website.

If you have any questions, you can contact us by e-mail at [email protected], or by post at ZDDK SA, Via delle Scuole 1, 6900 Lugano, Switzerland.

When your order is processed, we will send you a tracking number to the e-mail address in your customer account. If, however, the number is not communicated to you within a reasonable time, please contact our services.

Within 14 days, you must complete the online return form, which can be found at the bottom of the main. Please fill in the questionnaire carefully.

 
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